At PatriotCoins, we are committed to providing our customers with high-quality products and exceptional service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind. Please read our policy carefully to understand your rights and options.

1. General Refund Policy

We offer a refund for products that are defective or damaged upon arrival. If you are not satisfied with your order or if it arrives damaged, we are happy to assist you with a return and refund. However, please note that all sales are final for custom or personalized items such as custom-framed photographs, engraved coins, or any other products that have been personalized upon your request.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The item must be returned within 7 days of receiving the order.
• The item must be in its original condition, unused, and in its original packaging.
• You must have a receipt or proof of purchase to initiate the refund process.

3. Non-Refundable Items

The following items are non-refundable:

• Custom or personalized items (such as custom-framed products, engraved coins, or any product made to order).
• Gift cards, unless required by law.
• Digital products or downloads.

4. Damaged or Defective Items

If your product arrives damaged or defective, be sure to get in touch with us immediately. We will require:

• Photos of the damaged or defective item.
• Proof of purchase (receipt or order number).
• A brief description of the issue.

Once we confirm the damage or defect, we will either provide you with a replacement product at no extra cost or issue a refund to your original payment method. Shipping costs for returns related to damaged or defective items will be covered by PatriotCoins.

5. Return Process

To return an eligible item, please follow these steps:

1. Contact us: Reach out to our customer service team 7 days after receiving your order to request a return. Be sure to include your order number and reason for the return.
2. Return Authorization: Our customer service team will provide you with instructions for returning your item, including a return authorization number and the shipping address.
3. Pack your return: Carefully package the item to ensure it is returned in its original condition. Use a trackable shipping service or purchase shipping insurance to ensure the item is safely returned to us.
4. Ship your return: Send the item to the provided address. You will be responsible for paying for your shipping costs unless the return is due to a defect or damage.
5. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 14 business days. Please note that your bank or payment provider may take additional time to process the refund.

7. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please initiate a return for a refund and place a new order for the desired product.

8. Shipping Costs

• Non-refundable Shipping Costs: Shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to an error on our part (e.g., wrong or defective items).
• Return Shipping for Damaged or Defective Items: If the return is due to damage or defects, PatriotCoins will cover the return shipping cost.

9. Refunds for Promotional or Discounted Items

If you received a discount or promotional offer for your purchase, the refund amount will be based on the discounted price paid and not the original retail price.

10. Special Orders

Products marked as “special order” or “limited edition” may have different terms for refunds or returns. If you purchase such items, please review the specific terms for those products before completing your order.

11. International Orders

For international orders, all refunds will be processed in US dollars. You are responsible for any customs duties, taxes, or import fees. Shipping costs for international returns are also the responsibility of the customer unless the return is due to damage or defect.

12. Contact Us

If you have any questions or concerns regarding our refund policy, please get in touch with us.